Privacy Policy

We only collect personal information when you make a reservation or choose to provide it to us. When you submit your personal information to us, you are giving us your consent to the collection, use and disclosure as set forth in the terms of this Privacy Policy. You are responsible for ensuring that the other people that you are acting on behalf of (such as those included on your reservation), are aware of this Privacy Policy and have agreed to their personal data being given to us to make the reservation or other purchases on their behalf.

This is the privacy policy of OUTbound, LLC, a California limited liability corporation incorporated under the laws of the State of California. Our incorporation address is OUTbound, LLC; 9630 Bruceville Road, Suite 106-288; Elk Grove, CA 95757; USA.

How we collect information about you will depend on how you interact with us and what services you arrange with us. Information will be collected when you book a reservation, initiate a purchase on our website, participate in any of our sweepstakes, competitions or promotions, participate in a survey, ask us a question, interact with our social media accounts or subscribe to our newsletter.

The type of information we collect about you depends on the nature of your interaction with us. Depending on the circumstances, we collect any of the following:

Visit Our Website: We may collect certain non-personally identifiable information when you visit our website. Examples of this include IP address, device type, pages viewed, computer operating system, browser type, browsing and usage habits, domain name, date of visit, and referring URL. Collecting this information enables us to improve the quality, services and relevance of our website for our visitors, diagnose any problems with our server and administer the operation of our website.

Booking a Reservation: When booking any travel or vacation package with us, we will ask for your name, home and billing address, telephone number, email address, payment details, birth date, gender, emergency contact details, passport information, meal or dietary requirements and any medical information related or relevant to your reservation. We will need to collect this information in order to arrange the travel and other services you are requesting.

Financial Information: If you book services on our website or through our call center, your payment details must include billing address, credit/debit card details and bank account details.

Create an Account: Registration information when you create an account with us.

Contact by Phone: If you call us by telephone, we may monitor and/or record the phone conversation for training purposes and customer service reasons.Your Interaction with Us: If you enter a sweepstakes, participate in a survey, subscribe to our newsletter or marketing communications, interact with us via social media or attend an event we may host, we will collect your name, relevant contact information and any other personal information you choose to give us.

Information from Third Party Sources: We may lawfully obtain both non-personal and personal information about you from business partners, entities affiliated with us, travel shows, travel-related agencies, and other independent third-party sources. Examples of information we may receive include updated contact information such as address and email, purchase history, and demographic information.

How We Use Your Information

We may use your information that you have provided to us to:

• fulfill our obligations in relation to your reservation;
• send you communications about your reservation, including changes to our services and important travel
  updates;
• provide you with the travel information you have requested;
• verify your identity for fraud prevention purposes;
• create or register an account with us;
• seek your views or comments about your reservation, including customer surveys;
• send you marketing communications to which you have subscribed;
• enable us to interact with you on social media platforms, such as publish your reviews, forum posts and other content on our website;
• optimize or improve our products, services and website;
• resolve any disputes or troubleshoot problems;
• comply with any legal obligations;
• prevent illegal or unlawful activities;
• protect the rights, property or safety of our company, our employees, our guests or others; and
• as otherwise described to you at the point of collection.

How Long We Keep Your Information

We will keep your personal information for as long as reasonably necessary to enable us to provide the relevant services you have requested from us, to resolve any disputes, to comply with any legal obligations or for as long as your account is active.

Your Information Rights

You can access or update your account information by logging into “MY ACCOUNT” page. If you would like to de- activate your account, please contact us at the address listed below. After your account is de-activated, you will not be able to sign in or have access to your account or any personal information provided. In certain circumstances, we will collect information that is deemed as sensitive information or referred to as special category of personal information. The categories include information about your health or special medical requirements or limitations. We limit the circumstances under which we may collect this information.

Examples of this information include the following:

• Health related information may be required to provide appropriate travel accommodations and accessibility requirements.
• Government issued identification numbers (e.g. passports) that are required for travel reservations.
• Other information that you provide at your discretion which may imply or suggest information like religion or health, such as dietary needs.

Minor Children

The services offered by OUTbound, LLC are not directed at children under the age of 18. Please refer to our Terms and Conditions regarding restrictions and minimum ages to travel on a OUTbound, LLC event. If you are the parent or legal guardian of someone under the age of 18 who has provided us information without your knowledge and consent, you may request that we remove the information by contacting us at the address below.

Who We Share Your Information With

OUTbound, LLC will not sell or rent your personal information to or with others, unless you have granted us permission to do so. We will share information with third parties that provide us support services as follows:

Third party service providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services related to your reservation. Examples of third party service providers are cruise lines, hotels, airlines, insurance companies, ground handling agencies, transportation companies and activity providers.

Third party data processors: We may share your personal data with third party providers who provide data processing services to us for purposes such as credit card processing, payment services, marketing and business analytics.

Third party professional advisers: To persons providing professional services to us, such as auditors, lawyers and technical consultants.

When we use third party providers, we disclose only the personal information that is necessary to deliver the services and they are not permitted to share or use the information for any other purpose and we require them to maintain appropriate security measures to protect your information.

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process or to protect your interests or those of another person.

Social Media

When you engage with us on social media platforms (such as Facebook, Instagram, Twitter, Pinterest, etc.) your interactions with us are governed by this Privacy Policy as well as the Privacy Policy of the social media platform you use.

Marketing Emails

Where you choose to receive marketing information, we will let you know about any special offers or promotions that may be of interest to you, including our newsletter. Recipients can opt-out at any time by clicking the “Unsubscribe” link on the bottom of the marketing email.

How to Contact Us

If you have any questions about this privacy statement, ways that we handle your personal information, the practices of this site or your dealings with this website, please contact us at the following mailing address:

OUTbound, LLC
Attn: Data Protection Officer
9630 Bruceville Road, Suite 106-288
Elk Grove, CA 95757

or email: privacy@iamOUTbound.com.

Cookies and Other Technologies

We may use information like cookies for the purposes including, but not limited to, improving your experience on our site, improving our overall services and to display ads and offers that are more relevant to you.

What Are Cookies?
Cookies are a small amount of data containing a string of alphanumeric characters that is sent to your browser from a website and stored on your computer’s hard drive. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. For more information about cookies and other tracking technologies, please visit www.allaboutcookies.org.

Reasons for Cookies
This non-personally identifiable information is collected to help us recognize you as a visitor and save and remember any preferences you may have previously set, to help us customize the content and advertisement provided to you on our website and to help us measure the effectiveness of our marketing initiatives and improve the usability, performance, and effectiveness of our programs.

Cookies from Other Sites
We may use an outside advertising company to display ads on our site. These ads may place cookies on your computer which appear to be coming from our site, but in reality, they are coming from our partners who are serving ads on our site. We do not have access to any information about you from cookies you might receive while visiting our site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you. Be advised that OUTbound, LLC allows other companies that are presenting advertisements or researching users’ responses to advertisements on some of our pages to set and access their cookies on your computer. Advertisers’ and researchers’ use of cookies is subject to their own privacy policies, not the OUTbound, LLC Privacy Policy.This website uses 3rd party vendor re-marketing tracking cookies, including the Google Ads tracking cookie. This allows us to make special offers and continue to market our services to those who have shown interest in our services. We will continue to show ads to you across the internet, specifically on the Google Display Network (GDN). We respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.

External Links

This site may contain links to other sites. Please be aware that OUTbound, LLC is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy policies posted on the other online sites. This privacy statement applies solely to information collected by OUTbound, LLC.

Security

While no online services can guarantee absolute security, we are committed to taking appropriate steps designed to protect the information that we collect. We employ reasonable and appropriate technical and organizational measures to protect your personal information against loss, misuse, or alteration. Access to private and confidential data is granted to only those of our people that need to use it and they may only do so for permitted business functions. We use SSL encryption to protect your sensitive information online and we employ firewalls and intrusion detection systems to help prevent unauthorized person from gaining access to your information. Do-Not-Track (DNT) Some web browsers may transmit “do-not-track” signals to websites with which the browser communicates. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we currently do not respond to these signals.

Changes to this Privacy Policy

We keep this Privacy Policy under regular review and reserve the right to modify or update the policy from time to time. Please check the website periodically for any changes. You can see when the Privacy Policy was last updated by the date displayed in “last updated”. Any changes will take effect on the date of the publication. Your continued use of the website and/or acceptance of our email communications following the posting of changes to this Privacy Policy will constitute your acceptance of any and all changes.