Payment Questions

How Does Autopay Work?

No matter if you choose our monthly payment plan or quarterly when you book, our online reservation system will calculate an even payment amount and automatically process your future installments according to the payment schedule you select. These regularly scheduled payments will be charged to the credit card you entered at the time of your booking, unless you have entered a new form of payment under the “MY TRIPS” tab on our website. For guests choosing our monthly payment plan, payments will be processed on the 15th or the last day of each month, depending on the day of the month you initially made your reservation. For guests choosing our quarterly payment plan, your payment dates will be evenly divided into four payments, the first being your deposit and the last being due at 90-days prior to the start of your trip. The specific quarterly payment dates will be listed on your reservation confirmation sheet.

Why Autopay?

This is the way! (Star Wars fans will get that reference). Autopay is where it’s at. It’s convenient, and your payments are automatic and evenly divided, no matter which payment plan you choose.

What If My Balance Changes?

Any changes to your initial booking (upgrading your room, adding an additional person to your reservation, etc.) will automatically be added in the remaining payments of your reservation. You’ll keep your original payment plan (unless you request to switch plans by talking with one of our OUTbounders), and the new charges will be added to your future monthly or quarterly payments. Your payment dates won’t change, but the amount of each remaining payment will reflect the new, additional balance that has been added to your originally scheduled payment. All guests on the reservation will be notified of the changes via email. Your remaining payments can always be accessed by clicking on the “MY TRIPS” tab on our website and selecting your reservation.

How Many Payments Will I Have With The Monthly Payment Plan?

For our guests who choose our monthly payment plan, the number of payments (and the amount of each) will depend on how far in advance you booked your trip. The further ahead you book, the more months you’ll have to pay and the lower your monthly payments will be. Payments will be automatically processed monthly on either the 15th or the last day of each month, depending on the day of the month you initially booked. You will see your exact payment plan, with exact payment dates and amounts, as you make your reservation.

What Does OUTbound Do To Keep My Credit Card Information Secure?

The merchant service company OUTbound uses for our credit card processing follows the strict federal rules and regulations outlined in the Payment Card Industry Data Security Standards. For your security and protection, your credit card information isn’t stored in our system. We are only able to reference the last four digits of any credit card you have on file with us. Your full card number, expiration date, security code and other sensitive information is stored independently and remotely by our credit card processing company.

Can Multiple People Do Automatic Billing On The Same Reservation?

Absolutely. You don’t even have to choose the same payment plan! Each guest can select their own billing plan (either pay in full, monthly payments or quarterly payments) and enter their own form of payment. Rest assured that no credit card information will be accessible or shared with another member of your party, even someone on the same reservation.

Can I Change The Credit Card I Use For Automatic Billings?

You can change your credit card information as often as you need. Simply click on the “MY TRIPS” tab on iamOUTbound.com. Log in and you’ll see a list of your current reservations. Scroll down to the bottom of the list and click on “YOUR CREDIT CARDS”. Here, you can update the card information we have on file or change credit cards completely. Once you click “SAVE”, the updated payment information will be used for all future payments.

What If My Credit Card Is Declined?

If your credit card is declined for any reason, you’ll receive an email from us asking you to update your credit card information and complete your scheduled payment within 7-days. You can update your payment information at any time by clicking on the “MY TRIPS” tab on iamOUTbound.com. Once logged in, you’ll see a list of your current reservations. Click on the “MAKE PAYMENT” tab. Here you’ll have a chance to verify the card information we have on file, or enter a new form of payment. You’ll be asked to accept our Terms & Conditions again and update your payment method. Click “SUBMIT PAYMENT” and your missed payment will be processed. All future payments will be charged to the new credit card you have just entered. Be aware that after 7 days your automatic billing plan may be canceled if you have not contacted OUTbound and made  other payment arrangements.

Will I Get A Payment Confirmation?

Of course! OUTbound will email you a payment confirmation after each successful payment.

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